At Kitty Collars, we want you to be delighted with your order. Occasionally though, we know you may want to cancel an order or return an item.

Non-Personalised Collars

If you would like to cancel an order for a non-personalised collar, please stating your order ID.

If we have not yet shipped your collar, we will issue a full refund.

If we have already shipped your order, you have the right to return it for an exchange or refund within 7 seven working days after the day on which you received it. Please:
1) stating your order ID, what item(s) you are returning, and whether you would like an exchange or refund. We will email you the address for returns.
2) Return the item(s) to us in new, unused condition and in their original packaging. Please ask your Post Office for a Certificate of Posting (free) which will allow you to claim in case of loss or damage. We cannot accept responsibility for returns that are lost or damaged in transit.

Upon receipt of the item(s), we will issue an exchange or refund as soon as possible. We cannot refund return postage unless we have made an error.

Personalised Collars

Personalised collars are made to order and therefore cannot be cancelled or refunded. However, if a personalised collar is found to be defective, you have the right to exchange it for an exact replacement within 7 seven working days after the day on which you received it. Please stating your order ID and what item is defective. We will email you the address for returns. Upon receipt of the item, we will send a replacement.