We hope you will be delighted with your order. However, we understand that you may want to cancel an order or return an item.

Non-Personalised Collars

If you would like to cancel an order for a non-personalised collar, please reply back to the receipt that we emailed to you (so that we know your order ID) and tell us which item(s) you would like to cancel.

If we have not yet shipped your order, we will cancel the item(s) requested and issue a refund.

If we have already shipped your order, you have the right to return it for an exchange or refund within 7 seven working days after the day on which you received it. Please:
1) Reply back to the shipment notification that we emailed to you (so that we know your order ID) and tell us which item(s) you are returning and whether you would like an exchange or refund. We will email you the address for returns.
2) Return the item(s) to us in new, unused condition and in their original packaging. Please ask your Post Office for a Certificate of Posting (free) which will allow you to claim in case of loss or damage. We cannot accept responsibility for items that are lost or damaged in transit to us.

Upon receipt and examination of the item(s), provided they are in new, unused condition and in their original packaging, we will issue a refund (or exchange if requested) as soon as possible. We will not issue a refund without the item(s) being returned. We do not refund return postage unless we have made an error. We do not issue refunds or replacements for collars which have been broken, damaged or lost after delivery. Thank you for your understanding.

Personalised Collars

Personalised collars are made to order and cannot be cancelled or returned. They can be exchanged only if we have made a printing error. Please:
1) Check your receipt first to confirm that we have actually made an error.
2) Reply back to the shipment notification that we emailed to you (so that we know your order ID) and tell us which item is incorrect. We will email you the address for returns.
3) Return the item to us in the original packaging if possible, otherwise a well-padded jiffy bag. Please ask your Post Office for a Certificate of Posting (free) which will allow you to claim in case of loss or damage. We cannot accept responsibility for items that are lost or damaged in transit to us.

Upon receipt and examination of the item, we will send a replacement and refund your return postage. We do not issue refunds or replacements for collars which have been broken, damaged or lost after delivery. Thank you for your understanding.