We hope you will be delighted with your order. Occasionally though, we know you may want to cancel an order or return an item.

Non-Personalised Collars

If you would like to cancel an order for a non-personalised collar, please reply back to the receipt that we emailed to you (so that we know your order ID) and tell us which item(s) you would like to cancel.

If we have not yet shipped your order, we will cancel the item(s) requested and issue a refund.

If we have already shipped your order, you have the right to return it for an exchange or refund within 7 seven working days after the day on which you received it. Please:
1) Reply back to the shipment notification that we emailed to you (so that we know your order ID) and tell us which item(s) you are returning and whether you would like an exchange or refund. We will email you the address for returns.
2) Return the item(s) to us in new, unused condition and in their original packaging. Please ask your Post Office for a Certificate of Posting (free) which will allow you to claim in case of loss or damage. We cannot accept responsibility for returns that are lost or damaged in transit.

Upon receipt of the item(s), we will issue an exchange or refund as soon as possible. We cannot refund return postage unless we have made an error.

Personalised Collars

Personalised collars are made to order and therefore cannot be cancelled or refunded. However, if a personalised collar is found to be defective, you have the right to exchange it for an exact replacement within 7 seven working days after the day on which you received it. Please reply back to the shipment notification that we emailed to you (so that we know your order ID) and tell us which item is defective. We will email you the address for returns. Upon receipt of the item, we will send a replacement.