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Kitty Collars
is based in the UK. We ship to the UK and Europe only.
Secure Online Shopping
Online shopping at Kitty Collars is safe! We DO NOT store your card
details on our system. For maximum security, payments are processed
by Sage Pay. Sage Pay has achieved the highest level of compliance
with the Payment Card Industry Data Security Standard (PCI DSS). They
adhere to the most stringent levels of fraud screening, ensuring that
your card details remain secure throughout the transaction process. |
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Your payment
will be debited at the time of order and you will be emailed a receipt.
Please check it immediately to ensure that all details are correct
and complete, and reply back to it if there are any errors. We regret
that we cannot accept responsibility for orders which are lost due
to incorrect or incomplete address details supplied.
Phone / Mail Order
Alternatively, we would be happy to take your order by phone or mail
order. Please call 01983-200201. Our order line is open Monday to
Friday 9:00 am to 6:00 pm GMT, excluding public holidays. |
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United Kingdom (including Channel Islands and BFPO Addresses)
UK delivery is a flat fee of only £1.00 per order to cover
the cost of packaging and postage. Why not order a spare?
We aim to post orders within 1-3 business
days. For UK deliveries, we use Royal Mail First Class, Recorded,
or Special Delivery, depending on the size of the order.
Delivery times are not guaranteed unless you request Special
Delivery. For Special Delivery, please call us on 01983 200201.
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Please enter the billing address for your card in the 'Purchase
Details' section. We can only process your order if you give us
the correct billing address. If you would like us to deliver to
a different address, please enter that in the 'Delivery Address'
section. Work addresses must include the name of the company/organisation.
Because we use the Royal Mail, we ask that you enter your address
as shown in the Royal
Mail's Address Finder. Please feel free to add any relevant
information (such as the name of your village), but please don't
omit anything.
We regret that we cannot accept responsibility for orders which
are lost due to incorrect or incomplete address details supplied.
If an order is returned to us because of non-delivery, we will need
to charge a redelivery fee of £2.00 to cover our costs.
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Europe
(selected countries only)
We ship to the following European countries only: Andorra, Austria,
Belgium, Denmark, Finland, France, Germany, Ireland (Irish Republic),
Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain,
Sweden, Switzerland.
To ensure a reliable delivery, we use either Royal Mail Airsure or
International Signed For, depending on the country. A signature will
be required on delivery. Please allow up to 2 weeks for delivery.
To cover our costs, our international delivery charges are:
1-5 collars: £8.00
6-10 collars: £9.00
Please enter the billing address for your card in the 'Purchase Details'
section. We can only process your order if you give us the correct
billing address. For European delivery, the billing address and the
delivery address must be the same.
Please ensure that your address is formatted
correctly for your country. For example, put your postcode
before your town name, and don't include your county unless it is
part of your address.
Customers in Ireland: If you don't have a postcode, please enter "0"
in the postcode field.
We regret that we cannot accept responsibility for orders which are
lost due to incorrect or incomplete address details supplied.
If an order is returned to us because of non-delivery, we will need
to charge a redelivery fee of the same amount to cover our costs.
The customer is responsible for any import charges including tax and
duty. We are required by law to include accurate customs forms with
all international packages. We are unable to declare orders as gifts
or report incorrect values.
Please note that we ship to the UK and Europe
only! |
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