Kitty Collars
Cute collars that are safe for your cat™
Personalised Soft Cat Collars Personalised Reflective Cat Collars Designer Cat Collars Soft Cat Collars Reflective Cat Collars
Cute collars that are safe for your cat™

payment and delivery

Kitty Collars is based in the UK. We ship to the UK, Europe, Australia and New Zealand.

Secure Online Shopping

Online shopping at Kitty Collars is safe! We do not see your card details and we do not store them (like some other retailers do). For maximum security, payments are processed by Sage Pay, the UK's leading online payment processor. Sage Pay has achieved the highest level of compliance with the Payment Card Industry Data Security Standard (PCI DSS). They adhere to the most stringent levels of fraud screening, ensuring that your card details remain secure throughout the transaction process.

Secure Shopping

Your payment will be debited at the time of order and you will be emailed a receipt. Please check it immediately to ensure that all details are correct and complete, and reply back to it if there are any errors. We regret that we cannot accept responsibility for orders which are lost due to incorrect or incomplete address details supplied.

Phone Orders

Alternatively, we would be happy to take your order by phone. Our order line is usually open Monday to Friday 10:00 am to 5:00 pm UK time (excluding public holidays). During these hours, please call us on 01983 200201.

United Kingdom (including Channel Islands and BFPO Addresses)

We aim to post orders within 3 business days, except during holiday periods. However, this isn't always possible during busy periods, so please consider ordering a spare so that you always have a collar on hand.

UK delivery is a flat fee of only £2.00 per order to cover the cost of packaging and postage. Why not order a spare? Order 10 collars and get one additional collar free!

For UK deliveries, we use Royal Mail First Class or Signed For, depending on the quantity. Delivery times are not guaranteed unless you request Special Delivery (phone orders only).

UK delivery only £2.00

Please enter the billing address for your card in the 'Purchase Details' section. We can only process your order if you provide the correct billing address. If you would like us to deliver to a different address, please enter that in the 'Delivery Address' section. We prefer not to post to work addresses, but if you do specify this then you must include the name of the company/organisation.

Because we use the Royal Mail, we ask that you enter your address as shown in the Royal Mail's Address Finder. Please feel free to add any relevant information (such as the name of your village), but please don't omit anything.

We regret that we cannot accept responsibility for orders which are lost due to incorrect or incomplete address details supplied.

If an order is returned to us because of non-delivery, we will need to charge a redelivery fee of £2.00 to cover our costs.

Europe (selected countries only), Australia, New Zealand

We aim to post orders within 3 business days, except during holiday periods. However, this isn't always possible during busy periods, so please consider ordering a spare so that you always have a collar on hand.

We ship to the following European countries only: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Ireland (Irish Republic), Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland.

To ensure a reliable delivery, we use either International Tracked or International Signed For, depending on the country. A signature will be required on delivery. Delivery times vary and are beyond our control. Please allow 2-6 weeks for international delivery.

To cover our costs, our international delivery charges are:

Please enter the billing address for your card in the 'Purchase Details' section. We can only process your order if you provide the correct billing address. For international delivery, the billing address and the delivery address must be the same.

Please ensure that your address is formatted correctly for your country. For example, put your postcode before your town name, and don't include your county unless it is part of your address.

Customers in Ireland: If you don't have a postcode, please enter "0" in the postcode field.

We regret that we cannot accept responsibility for orders which are lost due to incorrect or incomplete address details supplied.

If an order is returned to us because of non-delivery, we will need to charge a redelivery fee of the same amount to cover our costs.

The customer is responsible for any import charges including tax and duty. We are required by law to include an accurate customs declaration with all non-UK or non-EU shipments. We are unable to declare orders as 'gifts' or report incorrect values. As we are in the UK, UK and EU customers will not incur import charges.