Cat Happiness Limited is committed to protecting the privacy of all visitors to www.kittycollars.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By using this website or placing an order, you consent to the collection, use and transfer of your information under the terms of this policy.

Information That We Collect from You

To browse this site, you are not required to provide any information about yourself. To contact us via email, you will be asked to provide your email address so that we can reply. To order products from this site, you will be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information from emails or letters you send to us.

Use of Your Information

Your information will enable us to supply the goods you have ordered, bill you and contact you where necessary concerning your orders.

We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our product range. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you would prefer not to be contacted in the future, please contact us.

Disclosure of Your Information

We will not disclose your information to any third party except where necessary to process and deliver your orders. We do not sell our mailing list.

All transactions are processed by Protx, who use bank-approved software and the highest level of encryption to ensure that your credit card details are kept secure at all times. The Protx certificate may be viewed by clicking on the padlock at the bottom of the payment pages.

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information which may be stored on your computer. Cookies allow us to process orders, monitor website traffic and track our advertising methods. Our system will issue cookies to your computer when you visit our site, add a product to your shopping basket or click on an advertisement.. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site, such as the shopping basket.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

We do not store any credit card details at www.kittycollars.co.uk. All transactions are processed by Protx, who use bank-approved software and the highest level of encryption to ensure that your credit card details are kept secure at all times. The Protx certificate may be viewed by clicking on the padlock at the bottom of the payment pages.

Accessing and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through email notification.

Contact

If you have a comment, question or request relating to our use of your information, please contact us.