By using this website or placing an order, you consent to the collection, use and transfer of your information under the terms of this policy.
Information That We Collect from You
To browse this site, you are not required to provide any information about yourself. To contact us via email, you will be asked to provide your email address so that we can reply. To order products from this site, you will be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information from emails or letters you send to us.
Use of Your Information
Your information will enable us to supply the goods you have ordered, bill you and contact you where necessary concerning your orders.
We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our product range. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you would prefer not to be contacted in the future, please contact us.
Disclosure of Your Information
We will not disclose your information to any third party except where necessary to process and deliver your orders. For example, we use the Royal Mail to deliver orders so they will see your name and address (only).
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small text files that are used by websites and placed on your browsing device (PC, phone, etc). Our site creates a session cookie only if you add an item to your basket, to enable you to order online. Session cookies are temporary and are normally deleted when you close your browser. The EU Privacy Directive allows us to use this type of cookie without asking user consent because it is 'strictly necessary' for our website to function. We do not use persistent or tracking cookies like some other websites.
You may set up your browser to block cookies by following the relevant instructions which can be found at www.aboutcookies.org. If you block cookies, you may not be able to place an order online, but we would be happy to take your order over the phone instead.
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
We do not store any credit card details at www.kittycollars.co.uk. For maximum security, payments are processed by Sage Pay, the UK's leading online payment processor. Sage Pay has achieved the highest level of compliance with the Payment Card Industry Data Security Standard (PCI DSS). They adhere to the most stringent levels of fraud screening, ensuring that your card details remain secure throughout the transaction process.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.
If you have a comment, question or request relating to our use of
your information, please contact us.