Contact Us

Thank you for visiting! We are closed for the rest of August. Our shop will reopen on 1 September.

If you have any questions, these pages might help:

Existing orders: If you would like to contact us about an existing order, please reply back to the receipt that we emailed to you. This will allow us to respond more efficiently. Alternatively, please call us on the number below and quote your order number (on your receipt).

General Questions: We try to keep our helpline open Monday to Friday 10:00 am to 5:00 pm UK time (excluding public holidays). During these hours, please call us on 01983 200201. If we aren’t in the office, please leave your name and phone number and we will return your call as soon as possible.

Our Loyalty Programme

For every 10 collars you order, you can claim 1 additional collar FREE! Our loyalty programme isn't automated, so please save your receipts. On the order that reaches or exceeds 10 collars, tell us (in the Special Instructions field) your previous order numbers and what you'd like as your additional free collar. Don't pay for the free one! With mixed orders, the free collar will be the same value as the lowest value collar.