Payment & Delivery

Thank you for supporting an independent business!

Kitty Collars is based in the United Kingdom (UK). At the moment, because of the pandemic, we are only shipping to UK customers.

Please read the following important information:

Due to Royal Mail delays, we unfortunately cannot guarantee delivery within a specific timeframe. All orders are being delivered, but many are arriving late. We appreciate your patience during this time.

We are occasionally having to turn off our website because of stock shortages. Sorry about this! We recommend ordering at least 2 collars so that you have a spare. We aren’t able to do rush orders.

We would appreciate it if you could order no more than 4 collars so that we can post your order without going to the post office. If you order 5 or more collars, this requires us to go to the post office which we are trying to avoid because of Covid-19. Therefore, ordering 5 or more collars may result in a delay.

Despatch:
– Please allow up to 1 week for despatch. We process orders in date order and aren’t able to do rush orders, so we recommend ordering a spare so you always have one on hand.
– After despatching your order, we will email you a shipment notification, so please add us to your email ‘Safe List’. This is especially important if you use Hotmail, MSN and Live as those block our emails.

UK deliveries: We use Royal Mail First Class and are experiencing delays. Therefore, we cannot guarantee delivery by Christmas. We appreciate your patience during this time.

Secure Online Shopping

Online shopping at Kitty Collars is safe! Our website uses secure encryption and has been verified by Trustwave. We do not see your card details and we do not store them (like some other retailers do). For maximum security, payments are processed by Sage Pay, the UK’s leading online payment processor. Sage Pay has achieved the highest level of compliance with the Payment Card Industry Data Security Standard (PCI DSS). They adhere to the most stringent levels of fraud screening, ensuring that your card details remain secure throughout the transaction process.

Your payment will be debited at the time of order and you will be emailed a receipt. Please check it immediately to ensure that all details are correct and complete, and reply back to it if there are any errors. We regret that we cannot accept responsibility for orders which are lost due to incorrect or incomplete address details supplied.

Phone Orders

Alternatively, we would be happy to take your order by phone. Our order line is usually open Monday to Friday 10:00 am to 5:00 pm UK time (excluding public holidays). During these hours, please call us on 01983 200201.

United Kingdom (including Channel Islands and BFPO Addresses)

We aim to post orders within 4 business days, except during holiday periods. However, this isn’t always possible during busy periods, so please consider ordering a spare so that you always have a collar on hand.

UK delivery is a flat fee of only £2.00 per order to cover the cost of packaging and postage. Why not order a spare?

For UK deliveries, we use Royal Mail First Class or Signed For, depending on the quantity and other circumstances at our discretion. Delivery times are not guaranteed unless you request Special Delivery (phone orders only).

Please enter the billing address for your card in the ‘Purchase Details’ section. We can only process your order if you provide the correct billing address. If you would like us to deliver to a different address, please enter that in the ‘Delivery Address’ section. We prefer not to post to work addresses, but if you do specify this then you must include the name of the company/organisation.

Because we use the Royal Mail, we ask that you enter your address as shown in the Royal Mail’s Address Finder. Please feel free to add any relevant information (such as the name of your village), but please don’t omit anything.

We regret that we cannot accept responsibility for orders which are lost due to incorrect or incomplete address details supplied.

If an order is returned to us because of non-delivery, we will need to charge a redelivery fee of £2.00 to cover our costs.

International orders: Ireland, Australia, New Zealand

Because of the pandemic, we have temporarily stopped international shipping. We apologise to our many loyal customers and hope we are able to delivery to you again soon.

Our Loyalty Programme

For every 10 collars you order, you can claim 1 additional collar FREE! Our loyalty programme isn't automated, so please save your receipts. On the order that reaches or exceeds 10 collars, tell us (in the Special Instructions field) your previous order numbers and what you'd like as your additional free collar. Don't pay for the free one! With mixed orders, the free collar will be the same value as the lowest value collar.