Payment & Delivery

Thank you for supporting an independent business!

Kitty Collars is based in the United Kingdom (UK). We ship to customers in the United Kingdom and the Channel Islands.

Processing: We process orders in date order and aren’t able to do rush orders, so we recommend ordering a spare so that you always have one on hand. Please note that Personalised Reflective collars take up to 10 days to be processed. Orders that do not contain Personalised Reflective collars are usually processed within 3 business days, but it can be longer during busy periods.

Delivery: From the date we ship your order, please allow 2 weeks for delivery.

After posting your order, we will email you a shipment notification, so please add us to your contact list to ensure that you receive updates about your order. This is especially important if you use Gmail, Hotmail, Live and MSN as those email providers often block our emails.

Secure Online Shopping

Online shopping at Kitty Collars is safe! Our website uses secure encryption. We do not see your card details and we do not store them (like some other retailers do). For maximum security, payments are processed by Opayo, one of the UK’s most trusted payment processors. Opayo has achieved the highest level of compliance with the Payment Card Industry Data Security Standard (PCI DSS). They adhere to the most stringent levels of fraud screening, ensuring that your card details remain secure throughout the transaction process.

Your payment will be debited at the time of order and you will be emailed a receipt. Please check it immediately to ensure that all details are correct and complete, and reply back to it if there are any errors. We regret that we cannot accept responsibility for orders which are lost due to incorrect or incomplete address details supplied.

Phone Orders

Alternatively, we would be happy to take your order by phone. Our order line is usually open Monday to Friday 10:00 am to 5:00 pm UK time (excluding public holidays). During these hours, please call us on 01983 200201.

United Kingdom (including Channel Islands and BFPO Addresses)

We use the Royal Mail for deliveries. Our small box fits through standard size letterboxes.

UK delivery is a flat fee of only £2.00 per order to cover the cost of packaging and postage. Why not order a spare?

Delivery times are not guaranteed unless you request Special Delivery (available by phone only).

In the ‘Purchase Details’ section of the Checkout, please enter your name and the billing address for the card you are using to pay. We can only process your order if you provide the correct billing address. If you would like us to deliver to a different person or address, you can enter those details in the ‘Delivery Address’ section. We prefer not to post to work addresses, but if you do choose this then you must include the name of the company/organisation.

Because we use the Royal Mail, we ask that you enter your address as shown in the Royal Mail’s Address Finder. Please feel free to add any relevant information (such as the name of your village), but please don’t omit anything.

We regret that we cannot accept responsibility for orders which are lost due to incorrect or incomplete address details supplied.

If an order is returned to us because of non-delivery, we will need to charge a redelivery fee of £2.00 to cover our costs.

International orders

Because of issues with posting things internationally, we regret that we no longer ship outside the UK.

Our Loyalty Programme

For every 10 collars you order, you can claim 1 additional collar FREE! Our loyalty programme isn't automated, so please save your receipts. On the order that reaches or exceeds 10 collars, tell us (in the Special Instructions field) your previous order numbers and what you'd like as your additional free collar. Don't pay for the free one! With mixed orders, the free collar will be the same value as the lowest value collar.